Last Updated: [01-08-2026]
At John Stores Online Services & Stationeries, we respect your privacy.
We understand that customers using online services may provide sensitive personal information and documents. We are committed to handling customer information responsibly and using it only for legitimate business and service purposes.
1. Information We May Collect
Depending on the service or product you use, we may collect:
Personal Information
- Name
- Mobile number
- Email address
- Billing/shipping address
- City
- PIN/ZIP code
Service Information
For online service requests, we may collect information necessary to complete the requested service.
Documents
Depending on the service, customers may upload documents such as:
- Identity proof
- Address proof
- Photographs
- Application-related documents
- Supporting documents
We collect only information reasonably necessary for the requested service or transaction.
2. How We Use Your Information
We may use customer information to:
- Process orders
- Deliver products
- Provide store pickup
- Process online service requests
- Complete application assistance
- Communicate with customers
- Respond to customer enquiries
- Provide order updates
- Process payments
- Handle refunds/cancellations
- Provide customer support
- Maintain business records
- Meet applicable legal requirements
- Prevent fraud or misuse
3. We Do Not Misuse Your Information
John Stores does not intentionally sell, rent, or misuse customer personal information.
Customer information is used only for legitimate business, service, communication, security, and legal purposes.
We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.
4. Sensitive Documents
Some online services may require sensitive documents.
Customers should upload only the documents required for the specific service.
We recommend that customers do not upload unnecessary documents or information.
Access to uploaded documents should be limited to authorized personnel who need the information to provide the requested service.
5. Payment Information
Online payments may be processed through third-party payment gateways.
Payment providers may collect and process payment information according to their own privacy policies and security procedures.
John Stores does not intentionally collect or store complete payment credentials such as card PINs, CVVs, passwords, or banking passwords.
6. WhatsApp and Communication
If you contact us through WhatsApp, phone, email, or other communication channels, information provided by you may be used to respond to your enquiry, process your order, or provide customer support.
Third-party communication platforms may have their own privacy policies and terms.
7. Sharing of Information
We may share information only where reasonably necessary, such as with:
- Payment service providers
- Delivery/courier partners
- Government portals or authorized service providers when required for the requested service
- Technology/service providers supporting our website
- Legal or regulatory authorities where legally required
We do not intentionally sell customer information to third parties.
8. Data Security
We take reasonable technical and organizational measures to protect customer information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also protect their account passwords and avoid sharing login credentials with others.
9. Data Retention
We retain customer information only for as long as reasonably necessary for:
- Providing services
- Processing orders
- Customer support
- Accounting/business records
- Legal requirements
- Dispute resolution
- Security purposes
Where information is no longer required, we may delete or securely dispose of it, subject to applicable legal and business record requirements.
10. Your Responsibility
Customers are responsible for ensuring that information provided to us is:
- Accurate
- Complete
- Current
- Legally provided
- Relevant to the requested service
11. Children’s Privacy
Our website is not intended to knowingly collect unnecessary personal information from children.
Where a service requires information relating to a minor, the information should be provided by a parent, guardian, or authorized person where applicable.
12. Privacy Policy Updates
We may update this Privacy Policy from time to time.
The latest version will always be published on this page.
13. Contact
For privacy-related questions or requests:
John Stores Online Services & Stationeries
Address: MGR Nagar,Podanur, Coimbatore, Tamil Nadu 641023
Phone/WhatsApp: 9677317495
Email: johnstores0325@gmail.com